/ support / FAQ

Many pre-sales and support questions can be answered here at the One on One Internet FAQ. Please take a moment to look through the FAQ before calling support or entering a support request at the Help Desk.

Additional information can be found on our KnowledgeBase.

FAQ

1. General
   1. What steps do I take to set up an account?
   2. What kind of uptime do your servers have?
   3. Do you support ASP (Active Server Pages)?
   4. Do you run banner ads on my site?
   5. Will my account renew automatically?
   6. Can I upgrade or downgrade my plan without a fee?
   7. Do you have Web Mail?
   8. Do you run spam filtering on your servers?
   9. Can I park domains under my main domain?
   10. Do I get a shopping cart?
   11. How long does it take to get my account set up?
   12. Are your servers connected 24 hours a day, 7 days a week?
   13. Is there a cost to transfer a domain name?
   14. Do you charge additional fees for using the mySQL database?
   15. How can I make payments on my account?
   16. Do you move sites to different servers if a given server has a high load? Is this monitored?
   17. Do you have FTP and Anonymous FTP access?
   18. Do you have a limit on the FTP transfer?
   19. Do you use SSL technology?
   20. Does each virtual server have its own log files? We already have our own custom web stats apps, so what we really need is the raw log files and not just summaries.
   21. Do you provide a CGI BIN personal directory for CGI/Perl Programs?
   22. Do you offer dial up Internet access?
   23. Can I set up forms for secure transmission?
   24. Can I set up password protected areas with .htaccess?
   25. Do your servers support IMAP?
   26. Do you have to have a domain name to sign up for a hosting plan?
   27. Do you host foreign domains?
   28. My ISP already gives me some web space, why do I need your services?
   29. Do you host pornographic sites?
   30. Do you host hacker sites?
   31. Do you allow me to send mass unsolicited email (Spam)?
   32. Do you support MacIntosh systems?
   33. Can I contact you by phone if further questions come up?
   34. Does it matter which Internet Server Provider I use (e.g. AT&T, MSN, AOL, etc...)?
   35. Do I have to sign a contract to use your service?
   36. Can I track how many people visit my site?
   37. Do you allow cronjobs?
   38. How will I be billed for my account?
   39. What happens if I go over the data transfer limit on my account?
   40. Who is Network Solutions?
   41. How do I cancel my account?

2. Domain Registrations, Transfers, Renewals
   1. How do I register a domain name and sign up for hosting at the same time?
   2. I already own a domain name, how do I host it with One on One Internet?
   3. I want to change my domain name. Is it too late to change it?
   4. What is domain parking?
   5. How do I park another domain name on my account?
   6. How do I transfer my domain registration to One on One Internet?
   7. What does it mean to transfer your domain name?
   8. What is domain propagation?
   9. What is the difference between a domain name transfer and a domain registration transfer?

3. Administering your Account
   1. How do I access my Control Panel?
   2. My site is not working?? What's up??
   3. How do I transfer my domain to your servers?
   4. Can I upgrade my hosting plan at any time?
   5. How do I manage my e mail users (add/remove/update). How do I set up mail forwarding for my users?
   6. What do Autoresponders do and are they included? How many?
   7. What programs can be used to access e mail (Outlook, Netscape mail, etc.)?
   8. What is an email alias and is it unlimited?
   9. What is CGI access?
   10. What is a virtual domain?
   11. Can I access my domain address with or without the "www"?
   12. How much is extra bandwidth?
   13. How much is extra disk space?
   14. Is there a limit to how many email accounts can be forwarded?
   15. Can I run cgi scripts outside my CGI BIN directory?
   16. Do I have unlimited access to update my pages?

4. Software, Operating System, Languages, Database
   1. Do you have a database system? Cold Fusion? mSQL? Other?
   2. Do you support PHP4?
   3. What version of Perl do you use?
   4. What web server do your servers run?
   5. What are your server types: NT? UNIX? Both? Other?
   6. Why do you use UNIX and not Windows NT?
   7. Do you support Java servlets?
   8. Do you support JSP.
   9. Do you support Cold Fusion?
   10. Do you support Front Page database connectivity?
   11. Which languages are supported in CGI?
   12. Do you offer server side includes (SSI)?
   13. Do you use Netscape's SSL technology?
   14. Do you have CGI.pm installed and useable on any account?
   15. Do you have sendmail installed?
   16. What are One on One Internet's name servers?
   17. What versions of FrontPage do you support?